General Terms and Conditions of Service

Welcome to Dunlos, operated by Techcastle Digital Ltd. These terms and conditions (“Terms”) set forth the agreement between you (referred to herein as “You” or “Customer”) and Dunlos regarding the services provided. Please read these Terms carefully before ordering any services from Dunlos.

If you do not agree to these Terms and Conditions, you will not be able to order any services from Dunlos.

Agreement Overview

These General Terms & Conditions, in conjunction with any Specific Terms & Conditions related to your Services, the Privacy Notice, the Data Processing Agreement, and the Acceptable Use Policy, collectively form the binding Agreement between You and Dunlos. In case of any inconsistency between these General Terms & Conditions and the Specific Terms & Conditions for your Services, the Specific Terms & Conditions shall prevail.

By subscribing to our Services, you confirm that you are legally capable of entering into a binding contract or are acting under explicit permission from a person or organization, utilizing their payment details while agreeing to be bound by this Agreement. You also commit to complying with all applicable laws and regulations concerning this Agreement.

Dunlos reserves the right to amend, modify, or revise these Terms and Conditions without prior consent from You.

Age Requirement

By purchasing any products from Dunlos’ website, you certify that you are at least 18 years old.


  • “Acceptable Use Policy” refers to Dunlos’ policy, which is an integral part of this Agreement and defines the scope of your Services’ usage.
  • “Agreement” encompasses these General Terms & Conditions along with any Specific Terms & Conditions for your Services and the Acceptable Use Policy.
  • “Designated Agent” denotes an individual or entity authorized by the Prior Registrant or New Registrant to approve a Change of Registrant on their behalf.
  • “Material Change” constitutes a non-typographical correction, including changes to the domain name owner’s details that are not merely typographical, changes accompanied by address or contact number modifications, or alterations to the domain owner’s email address.
  • “Order” signifies a request made by You for Services to be provided under the terms of this Agreement.
  • “Services” represent the services and/or products supplied to You by Dunlos.
  • “Dunlos,” “We,” or “Us” refer to Techcastle Digital Ltd., a company registered in England and Wales under company number 14566037, with its registered office at 63/66 Hatton Garden, 5th Floor Suite 23, London, EC1N 8LE, UK.
  • “You” denotes the individual or company purchasing services from Dunlos.

For more information, visit our website at or contact us at

  1. Commencement of Agreement

    1.1 This Agreement becomes effective once We have provided You with written / electronic confirmation accepting Your Order.

    1.2 You are responsible for ensuring that the information provided to Us is complete, accurate, and continually updated. We reserve the right to suspend access to Your account and Services if We determine that the information You have provided is inaccurate.

  2. Duration and Renewal of Services

    2.1 Unless explicitly stated otherwise, Services are offered for a minimum contract period of 12 months and will automatically renew for subsequent periods unless canceled as per Clause 4 below.

    2.2 If a FREE domain (subject to availability) is included with the purchase of a new package requiring a 12-month minimum term contract, you must add the domain to your basket before purchase. The free domain offer applies only during the initial purchase contract term. Subsequently, domains acquired through this offer will renew at the regular price.

  3. Supply of Services

    3.1 We commit to providing the Services to You in compliance with the terms outlined in this Agreement.

    3.2 We will use reasonable efforts to deliver the Services to You as promptly as reasonably possible. Should any delays arise, We will promptly inform You of the reasons.

    3.3 We shall not be held liable if, despite our reasonable efforts, the Services are not provided within a specific timeframe.

    3.4 We retain the right to enhance, modify, or alter the Services provided to You. We will make reasonable efforts to notify You as promptly as feasible in such instances.

    3.5 While delivering the Services with reasonable skill and care, any interruptions due to scheduled or emergency maintenance or repairs are not within Our liability. We will strive to minimize disruptions to the Services, scheduling any planned maintenance during off-peak hours whenever feasible. We are not accountable for any losses incurred by You or any third party resulting from such downtime, whether it is planned or unplanned.

    3.6 We reserve the right to deactivate specific features, applications, scripts, or programs as necessary to uphold technical progress, security, or to ensure system stability and integrity.

    3.7 We will take reasonable measures to ensure that deactivation of such features does not substantially affect the core functionality of the Services. We will also offer technical alternatives, such as upgrades or updated software versions, when available.

    3.8 If changes pursuant to clause 2.6 significantly impact core functionalities of the Services without viable alternatives, You are entitled to a pro-rated refund upon cancellation.

    3.9 In the event of changes described in clause 2.6, You agree to collaborate and take responsibility for managing any necessary adjustments to Your Services. We will strive to communicate any alterations to You promptly.

  4. Cancellation

    4.1 You reserve the right to cancel the Services by notifying Us at least 1 working day before the Services’ renewal date.

    4.2 Cancellation of your contract with Us can be made via telephone or through Your Control Panel. Upon acceptance of Your cancellation request, We will provide written confirmation of cancellation. Your cancellation request will be considered accepted once We issue Our written confirmation to You.

    4.3 If You’ve entered into this Agreement as a consumer, You have a 14-day window to cancel Your contract from the date the contract is formed. The contract is deemed formed upon clicking the Order button on Our website, providing permission to commence Your Services.

    4.4 Once Services have commenced, You lose the right to cancel the Contract under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If You do not wish to waive this right, We cannot commence Your Services.

    4.5 Please note, domain purchases are not covered by the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

    4.6 In cases where You use the Services for business purposes, You will be considered a non-consumer, and statutory consumer protection will not apply to this Agreement.

    4.7 We reserve the right to cancel or withdraw Your Service at any time, providing you with a written notice of 30 days without stating a reason.

    4.8 We expressly reserve the right to terminate any and all Services, without notice to You, if, at Our sole discretion, We determine that You are harassing or threatening Us and/or any of Our employees.

  5. Domain Name Registration

    5.1 We do not assume responsibility or provide a warranty that the domain name(s) requested by You will be accepted for registration in the register of the Naming Organisation. We shall not be liable for any incidental costs incurred if the application for Registration is unsuccessful. Moreover, We do not take responsibility for any liability to third parties for breaching their Intellectual Property Rights concerning the domain name(s) requested by You.

    5.2 Upon successful Registration, We will oversee Your domain name(s) for the Initial Registration Period and as long as it remains registered to You, subject to the applicable Registry’s rules accessible through (Domain Terms Web Link).

    5.3 However, We reserve the right to suspend, cancel any application for Registration, or refuse to manage a domain name(s) as specified in Clause 4.4 of this Agreement.

    5.4 Following fulfillment of Your domain Order, We will notify You of the successful registration and manage Your domain name(s) for the initial registration period and subsequent renewals. Unless You opt to allow Your Domain to expire via your Control Panel before the expiry date, We will automatically renew Your Domain. You authorize Us to debit Your account for the initial registration period and any subsequent renewals.

    5.5 Disputes arising from the use of Your domain name(s) requested by You may be resolved as follows:

    5.6 Upon termination of this Agreement in accordance with Clause 4, You may transfer Your domain name(s) to another Registrar besides Us.

    5.7 For security reasons and per ICANN and other registry policies, We will apply a transfer lock. This lock may involve domain name registration, transfer, or any Material Changes to the domain name owner details to safeguard the transfer of a domain name. However, You can remove the transfer lock to facilitate a transfer initiated by third parties.

    5.8 Upon registering Your domain name, We, Our agents, assignees, or licensees, may associate any data, at Our sole discretion, with the Domain Name registered in connection with Your Website or any URL including said Domain Name. This applies to any and all web pages generated by Us, including but not limited to 404 webpages.

    5.9 In the event of a Material Change, You are responsible and accountable for such changes.

    5.10 By ordering or applying SSL Certificates in connection with Our products, You agree to comply with the Digicert Terms and Conditions.

    5.11 In the case of a tariff offering unlimited SSL certificates, the customer will receive an SSL Wildcard certificate for each domain covered by an active contract with DUNLOS. The SSL Wildcard certificate can be used for all domains administered by DUNLOS. If a customer enters a new contract involving a domain with DUNLOS, another SSL Wildcard certificate will automatically be assigned. Upon cancellation of the SSL Flat-rate Subscription, the SSL certification(s) will be immediately terminated. If customers switch from Paid SSL certificates to SSL Flat-rate, the remaining term of Paid SSL will not be refunded and will be canceled.

  6. Refunds

    6.1 All fees are to be paid in advance and are non-refundable.

    6.2 Should We decide to terminate the Services We offer to You for any reason unrelated to a breach of this Agreement by You, a pro rata refund will be issued to You.

    6.3 If Services are temporarily suspended or if certain features, applications, scripts, or programs are deactivated to maintain the stability and integrity of the Services, You will not be eligible for a refund.

  7. Pricing, Payments and Change of Services

    7.1 Payment for all Services is required on demand.

    7.2 Unless the Services have been canceled as per Clause 4, we will automatically generate an invoice for the next period. Invoices will be sent electronically to You via email and accessible through the Customer Control Panel at It is Your responsibility to confirm receipt of all invoices as no hard copy invoices will be sent by post.

    7.3 Payment will be automatically deducted upon invoice delivery and is non-refundable. In case of any failed automatic payment, the invoice will be deemed overdue and immediately payable.

    7.4 We reserve the right to modify Service prices and/or characteristics by providing You with a 30-day written notice for such changes. Notifications about price or Service alterations will be sent to the email address registered with your account. Any price modifications will come into effect upon Agreement renewal.

    7.5 All payments must be made in UK pounds sterling, inclusive of applicable taxes. Payments can only be made through valid Debit/Credit Cards (via Stripes), PayPal, or Bank Transfer.

    7.6 You confirm authorization for using Your selected payment method. If You are not the named cardholder, You acknowledge that You and the named cardholder are jointly bound by the terms of this Agreement and are equally liable for all payments. You agree to indemnify and release Us from any liability if the cardholder or issuer declines payments to Us, covering all our costs incurred in managing your non-payment and obtaining the payment due from You.

    7.7 Until complete payment is received and all outstanding charges are settled, We reserve the right to suspend all Services. Non-payment of recurring invoices may attract an administration charge. You are responsible for all outstanding dues owed to Us until the Agreement is terminated, as well as any additional costs incurred by Us in recovering sums due from You.

    7.8 You agree to pay any Additional Charges required by Us for reactivating Services that have been disconnected.

    7.9 You are required to maintain valid contact details and a valid payment method throughout this Agreement’s term. If any of this information is found to be invalid, we reserve the right to suspend access to your account.

    7.10 If Your chosen payment method is canceled or changed for any reason, You must immediately notify Us and provide details of an alternative payment method.

    7.11 Payments processed by third parties are subject to those third parties’ terms and conditions of service. We provide no representations or warranties regarding those third-party services.

    7.12 You are not entitled to set off a credit against any amount owed to Us under this Agreement.

    7.13 Failure to pay all sums due to Us may result in the interruption, suspension, or cancellation of your Services (from day 7 after the payment’s due date). This action does not affect Our right to recover any outstanding sums from You, which remains your obligation to pay to Us.

    7.14 We reserve the right to engage a third-party debt recovery agent for your debt, and You accept liability for the recovery of our costs from You.

  8. Chargebacks

    If You initiate a withdrawal of any payments made via a bank, credit card, or third-party payment method (referred to as a “chargeback”), We retain the right to interrupt, suspend, or terminate Your Services and/or impose a fee. This action is taken without prejudice to Our right to recover any outstanding sums owed by You and Your responsibility to settle such amounts with Us.

    Please review and consider these terms regarding chargebacks before proceeding with our services.